Messaging / SaaS

Nybero — WhatsApp automation as a product

We built and operate Nybero: businesses connect their own WhatsApp number and run a shared inbox, no-code flows, an AI sales agent and a native CRM on it.

Visit Nybero

The challenge

WhatsApp is where customers reply, but business use of it usually means a phone passed around the team, no history, no automation, and resellers charging a markup on every message.

Our approach

Built on the WhatsApp Business API so companies keep their own number and sender identity
Designed a shared team inbox with assignment, tags and full conversation history
Built a visual no-code flow builder: 7 triggers and 20+ steps, from opt-in to follow-up
Added an AI sales agent that qualifies leads around the clock and hands over to a human when it matters
Built the CRM natively in: contacts, tags, segments, WhatsApp Flow forms, broadcasts and templates
Connected the tools our customers already run: ActiveCampaign, Shopify, Zapier, Make, Calendly
Kept billing honest: zero markup on message fees — customers pay Meta directly

Tool stack

What we used

Next.jsTypeScriptPostgresVercelWhatsApp Business APIAI agentsWebhooks

Outcome

Results

Live in production as a multi-tenant SaaS at nybero.com
Team inbox, automation, AI agent and CRM in one workspace instead of a shared phone
Opt-in, consent and message templates handled to WhatsApp policy
Deliverability, reads and reply rates measurable in real time

Services involved